This Privacy Policy explains how Isle29 s.r.o. ("ISLE29", "we", "our", or "us") collects, uses, stores, and protects your personal information when you visit www.isle29.com, purchase our products or services, or otherwise communicate with us.
1. Data Controller
Isle29 s.r.o.
Karpatské námestie 7770/10A
831 06 Bratislava
Slovakia
Company Number: 54 847 486
Telephone: +421 902 333 592
Email: keeper@isle29.com
2. Information We Collect
Depending on how you use our Website, we may collect the following information:
Information you provide
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First name and last name
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Postal address
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Email address
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Telephone number (where provided)
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Billing and delivery information
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Information relating to your orders
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Communications you send to us
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Reviews, comments, feedback, and enquiries
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Information submitted through contact forms or withdrawal forms
Information collected automatically
When you visit our Website, certain technical information may be collected automatically, including:
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IP address
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Browser type and version
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Device information
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Operating system
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Website usage statistics
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Session information
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Pages visited
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Time spent on pages
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Referring websites
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Cookies and similar technologies
3. Payment Information
Payments made through our Website are processed securely by authorised third-party payment providers.
ISLE29 does not store or have access to your complete payment card details.
All payment gateways used on our Website comply with the Payment Card Industry Data Security Standard (PCI DSS).
4. Why We Process Your Personal Data
We process personal information in order to:
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process and fulfil your orders;
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provide customer support;
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communicate with you regarding your orders or enquiries;
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comply with legal and accounting obligations;
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improve the performance, functionality, and security of our Website;
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analyse Website usage through aggregated statistical information;
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send marketing communications where you have given your consent or where otherwise permitted by law.
5. Legal Basis for Processing
Where required by the General Data Protection Regulation (GDPR), we process your personal data on one or more of the following legal bases:
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performance of a contract;
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compliance with legal obligations;
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our legitimate interests;
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your consent, where applicable.
6. Website Hosting
Our Website is hosted on the Wix.com platform.
Wix provides the infrastructure used to operate our Website and online store. Personal information submitted through the Website may therefore be stored and processed using Wix's secure servers, databases, and applications.
For further information regarding Wix's privacy practices, please refer to Wix's Privacy Policy.
7. Data Sharing
We do not sell your personal information.
We may share personal data only where necessary with:
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payment providers;
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delivery and postal service providers;
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website hosting and technology providers;
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professional advisers;
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public authorities where required by law.
8. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights
Subject to applicable law, you have the right to:
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access your personal information;
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request correction of inaccurate information;
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request deletion of your personal information;
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request restriction of processing;
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object to processing based on legitimate interests;
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withdraw consent where processing is based on consent;
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request portability of your personal data;
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lodge a complaint with your local data protection authority.
To exercise any of these rights, please contact:
10. Cookies
Our Website uses cookies and similar technologies to ensure the proper functioning of the Website, improve user experience, analyse Website traffic, and support Website features.
Where required by applicable law, non-essential cookies are used only with your consent. Cookie preferences may be managed at any time through the cookie banner or cookie settings available on the Website.
Our Website is hosted on the Wix.com platform. For further information about the cookies used by Wix and how they are managed, please refer to the relevant information provided through the Website's cookie banner.
11. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Any changes become effective immediately upon publication on this Website. Material changes will be clearly indicated on this page.
13. Contact
If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:
Isle29 s.r.o.
Karpatské námestie 7770/10A
831 06 Bratislava
Slovakia
Email: keeper@isle29.com